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Known Issues:

• Q: The Import using GenBank IDs does not work behind a proxy.
• A: Yes, unfortunately the Seqhound Web Services that are utilized are not maintained anymore and do not support proxy usage. We are going to replace the Seqhound Services by another free option that will work behind HTTP proxies.
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• Q: PROMPT does not work with my BLAST, FASTA, R version!.
  A: Please take a look at our automated compatibility tests (using JUnit) that run our methods with the supported external binaries and services. In case of any problems please feel free to contact us or write to the PROMPT mailinglist.
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• Q: PROMPT crashes with SIGSEGV 11 or similar messages on some LINUX KDE versions.
  A: Use another window manager instead for example GNOME or tinywindow manager or update your system (more infos1 infos2)
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• Q: PROMPT seems to run slow if it is started over a remote X-connection. This is a known problem of SUN's SWING implementation
  A: Start PROMPT with the parameter -no_buffer . This disables the double-buffering, but may introduce some flickering (more infos).
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• Q: A strange Java error appears if PROMPT is started.
  A: This can happen if you have an old Java Runtime installed. Check your Java version by executing java -version in the command line.
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• Q: Using the tiny window manager (twm) on Linux, I can not open deeper menu entries
  A: Use the keyboard to navigate through the menu line or try an updated version of the window manager/your Java Virtual machine.

Go to the

• Community Mailing List
• PROMPT Web Start page
• Download page